Login Reports
Important: Reports generated through the API are not visible in
Bold360 reports.
To generate reports, see Reports.
Chat Login Summary report
Retrieves the amount of time that your agents spent logged in to Bold360.
Input parameters
| Parameter | Type | Required | Description |
|---|---|---|---|
| ReportType | integer | yes | For this report, report type ID is 41. |
| Grouping | string | yes | The grouping key which varies by report.
Available groupings are:
|
| FromDate | iso8601 date-time | yes | The starting date for the report. |
| ToDate | iso8601 date-time | yes | The ending date for the report. For information on the syntax of the date-time parameters, see https://www.w3.org/TR/NOTE-datetime. |
| Filters | string | no |
The filters are additional parameters that can be passed to
the runReport call. The following filters are available:
|
Chat Login Detail report
Retrieves the time of day associated with both login and logout behavior of agents.
Input parameters
| Parameter | Type | Required | Description |
|---|---|---|---|
| ReportType | integer | yes | For this report, report type ID is 6. |
| Grouping | string | yes | The grouping key which varies by report.
Available groupings are:
|
| FromDate | iso8601 date-time | yes | The starting date for the report. |
| ToDate | iso8601 date-time | yes | The ending date for the report. For information on the syntax of the date-time parameters, see https://www.w3.org/TR/NOTE-datetime. |
| Filters | string | no |
The filters are additional parameters that can be passed to
the runReport call. The following filters are available:
|