getDiscussions

Input parameters

Parameter	Type	Version	Required	Description
DepartmentID	string id	All	no	The identifier of the department to retrieve data from (or all if not provided)
FromDate	date	All	no	The start date
ToDate	date	All	no	The end date
PageStart	integer	All	no	The number of elements to skip in the result set.
PageSize	integer	All	no	The number of results in the returned set. This can be used to limit the returned set to less than the server maximum (this will not allow you to exceed the server page size, which is 1000 records in most cases.)

Return values

Parameter	Type	Version	Description
Data	json array	All	A JSON array of JSON objects with the mappings of fields to values
Truncated	boolean	All	Whether or not the above JSON array is the complete result set, or if the server limited the returned results.
Next	json object	All	If the method called supports it, and the data is truncated, the Next parameter will contain the necessary parameters to pass back to the same server method to get more results.
DiscussionID	long	All	The identifier of the discussion to retrieve data from
WorkItemID	byte	All	Unique identifier of the work item (chat or email) where the discussion was started from.
WorkItemType	long	All	Type of the work item: chat email
DepartmentID	long	All	Internal ID of the department that the chat was last assigned to.
OperatorID	long	All	Internal ID of the agent who was last assigned to a chat record.
HelperID	long	All	Unique ID of the Operator who helped the user who started the discussion.
LastACDStarted	date	All	Date and time when the last event of the ACD routing began.
ACDAssignmentExpires	date	All	Date and time when the current chat assignment event by the ACD expires.
Load	double	All	The difficulty of the chat as defined by the rules engine.
Accepted	date	All	Date and time when the discussion was accepted.
Ended	date	All	Date and time when the chat was ended, either by the customer or agent.
Created	date	All	Date and time when the chat message was created by clicking the Chat button, or by sending an invite.
Updated	date	All	Date and time when the record was most recently updated.

Additional information

Maximum page size: 3000 records

Sample code

{
    "Status": "success",
    "Truncated": false,
    "Data": [
        {
            "DiscussionID": "2686852163570584",
            "WorkItemID": "2467329198241294852",
            "WorkItemType": 4,
            "DepartmentID": null,
            "OperatorID": "1574900339341450",
            "HelperID": "2494186922453094",
            "LastACDStarted": null,
            "ACDAssignmentExpires": null,
            "Load": null,
            "Accepted": "2020-09-30T15:46:48.000Z",
            "Ended": null,
            "Created": "2020-09-30T15:46:42.873Z",
            "Updated": "2020-09-30T15:46:48.267Z"
        }
    ]
}