Bold360 and BoldChat Developer Center

Bold360 Suite Solutions: Developer Perspective

Bold360

Refers to the entire Bold360 Suite. This term is also sometimes used to refer to the live agent functionality within the Bold360 Suite that supports live chat and messaging--that is, the Bold360 Agent functionality.

Bold360 Suite

The umbrella term for the Bold360 line of products. For an overview of features provided by the individual offerings in the product line, see https://www.bold360.com/pricing.

Bold360 AI

Functionality in the Bold360 Suite that supports chatbots, knowledge base use, and AI-powered self-service. These features were previously provided by a product called "Nanorep"; that name may occur in some places, such as URLs and API names.

Bold360 Agent

This product option provides omni-channel engagement and support without the advantages of AI.
  • Agents support customers using the Bold360 Agent Workspace.
  • Admins manage the live agent environment using the Bold360 Admin Center.

Bold360 Service

This product option extends the functionality of Bold360 Agent by providing AI-powered chatbot and self-service. The knowledge base stores and serves content to provide a better experience for customers and agents.
  • Agents support customers using the Bold360 Agent Workspace.
  • Admins manage the live agent environment using the Bold360 Admin Center and manage the knowledge base and chatbots using the Bold360 AI Console.

Bold360 Advise

This product option provides AI-based internal support for customer-facing employees, who need quick access to content to help them solve customers' issues. Internal support is available through a Google Chrome widget and a Salesforce app. This product does not include chatbot support.
  • Agents and employees receive internal support directly using Google Chrome or Salesforce.
  • Admins set up the knowledge base using the Bold360 AI Console.

Bold360 Acquire

Currently in beta. This product option proactively guides your website visitors through personalized shopping experiences. It provides extended integration with sales tools and focuses on helping customers with product discovery and conversion.