Bold360 Suite Solutions: Developer Perspective
Bold360
Refers to the entire Bold360
Suite.
This term is also sometimes used to refer to the live agent
functionality within the Bold360 Suite that supports live
chat and messaging--that is, the Bold360 Agent
functionality.
Bold360 Suite
The umbrella term for the Bold360 line of
products.
For an overview of features provided by the individual
offerings in the product line, see https://www.bold360.com/pricing.
Bold360 AI
Functionality in the Bold360 Suite that
supports chatbots, knowledge base use, and AI-powered self-service.
These features were previously provided by a product called "Nanorep"; that name may
occur in some places, such as URLs and API names.
Bold360 Agent
This product option provides omni-channel engagement and support without the
advantages of AI.
- Agents support customers using the Bold360 Agent Workspace.
- Admins manage the live agent environment using the Bold360 Admin Center.
Bold360 Service
This product option extends the functionality of Bold360 Agent by providing AI-powered chatbot and
self-service. The knowledge base stores and serves content to provide a better
experience for customers and agents.
- Agents support customers using the Bold360 Agent Workspace.
- Admins manage the live agent environment using the Bold360 Admin Center and manage the knowledge base and chatbots using the Bold360 AI Console.
Bold360 Advise
This product option provides AI-based internal support for customer-facing
employees, who need quick access to content to help them solve customers' issues.
Internal support is available through a Google Chrome widget and a Salesforce app.
This product does not include chatbot support.
- Agents and employees receive internal support directly using Google Chrome or Salesforce.
- Admins set up the knowledge base using the Bold360 AI Console.
Bold360 Acquire
Currently in beta. This product option proactively guides your website
visitors through personalized shopping experiences. It provides extended integration
with sales tools and focuses on helping customers with product discovery and
conversion.