getOperatorDepartments

Input parameters

Parameter	Type	Required	Description
OperatorID	numeric - ID code	Yes	The identifier of the operator.

Request format

curl "https://api.boldchat.com/aid/$accountID/data/rest/json/v1/getOperatorDepartments?auth=$authHash&OperatorID=$OperatorID"

Return values

Parameters are provided in alphabetic order. See Sample code for probable output.

Parameter	Type	Description
AccountID	numeric - ID code	Bold360 product account ID.
AssignmentPriority	integer	A weighting that can be applied to departments or operators for ACD assignments: 0 - Low priority 1 2 - Medium priority 3 4 - Urgent
BHTimeZoneID	numeric - ID code	Time zone of the department defined in Organization > Departments in the Bold360 Admin Center.
Created	date - ISO/UTC	Date and time when the target resource was created.
Data	text - heading	JSON array heading that precedes report data output.
Deleted	date - ISO / UTC	Date and time when the item was deleted. The value is null if the item was not deleted.
DeletedBy	string (max)	The name of the agent who deleted the item. <None> or null value indicates that the <resource> was not deleted.
DepartmentID	numeric - ID code	ID of the department.
EmailAddress	string - legal email	Destination for chat transcripts. Sent after chat completion.
ExceptionOverride	integer	Indicates active Exceptions-by-date option in the Department information in the Bold360 Admin Center.
IgnoreOperatorStatus	integer	The current Ignore Agent Status setting in the Department information in the Bold360 Admin Center.
LanguageCode	code - ISO 639	The language of the chat, based on two-letter ISO 639-1 standard.
Name	string(30)	The name of the folder as defined in the system.
Priority	integer	Indicates the priority/urgency of a chat as defined by the rules engine: 0 - Lowest 1 - Low 2 - Medium 3 - High 4 - Highest
RolloverDepartmentID	numeric - ID code	The ID of the rollover department as defined in the Bold360 Admin Center. If Null, check the `RolloverDepartmentIDs` field.
Status	codes - set values	"Success" when the call completes; "Error" when the call fails.
Truncated	Boolean	`TRUE` if results were shortened to fit the report, `FALSE` if full results for the report criteria were returned. If `TRUE`, you can filter down the results set or contact us to try to find a way to get at the data you are looking for.
Updated	date - ISO / UTC	Date and time when the <event/record> was most recently modified.

Sample code

{	
"Status": "success",	
"Truncated": false,	
"Data": [	
	{
	"DepartmentID": "445201227043018690",
	"Name": "WhatsApp Dept.",
	"EmailAddress": null,
	"AccountID": "447307266697849894",
	"Created": "2019-09-26T12:44:52.917Z",
	"Updated": "2019-09-26T12:44:52.917Z",
	"Deleted": null,
	"RolloverDepartmentID": null,
	"DeletedBy": null,
	"LanguageCode": "",
	"BHTimeZoneID": null,
	"IgnoreOperatorStatus": 0,
	"ExceptionOverride": 0,
	"Priority": 2,
	"AssignmentPriority": null
	}
]	
}