Bold360 and BoldChat Developer Center

getActiveChats

Returns active chats for a specified folder, operator or department.

Input parameters

Parameter Type Required Description
FolderID numeric - ID code No The identifier of the folder to get active chats for.
OperatorID numeric - ID code No The identifier of the agent to get active chats for.
DepartmentID numeric - ID code No The identifier of the department to get active chats for.

Additional information

Maximum page size: 1000 records.

Request format

curl "https://api.boldchat.com/aid/$accountID/data/rest/json/v1/getActiveChats?auth=$authHash&FolderID=$FolderID"

Return values

Parameter Type Description
Data JSON array A JSON array of JSON objects with the mappings of fields to values.
Truncated boolean Whether or not the above JSON array is the complete result set, or if the server limited the returned results. For these methods, it is unlikely the limit will be hit, but if it is either filter down the results set or contact us to try to find a way to get at the data you are looking for.