Bold360 and BoldChat Developer Center
Bold360 Agent API and SDK
Getting Started with the Bold360 API
API Quick Starts
These examples help you get started with the Bold360 Restful API.
You can list all agents of an account and view their availability on the various channels.
Retrieve all folders in an account
You can retrieve all active and deleted folders of a Bold360 account.
Retrieve all chat messages
You can retrieve all chat messages of a Bold360 account.
Retrieve messages for a specific chat
You can view the messages of a single a chat. Replace
with the ID of the chat you want to query.
Retrieve inactive chats for a given folderID
This pseudocode example iterates over a list of folders and retrieves the inactive chats associated with each folder as a paginated JSON object.
Retrieve chat transcript data
This pseudocode example iterates over chat messages and retrieves the transcript data.
Assign a chat to an agent, department or folder
This pseudocode example assigns a chat to an agent, department or folder.
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