Overview: Bold360 APIs and SDKs

Bold360 provides these sets of APIs and SDKs.

• Bold360 APIs and SDKs for live chat and messaging control
  • Bold360 Chat Management API provides a REST API to control features associated with the live agent functionality in Bold360. This includes programmatic management of data extraction, agents, and workflows.
  • Bold360 Chat Window API provides REST and WebSocket APIs to control the live agent chat window provided with Bold360.
  • Bold360 Chat Window SDK is a collection of HTML, JavaScript, and CSS files that allow you to create live agent chat windows supported by Bold360.
• Bold360 AI APIs and SDKs for chatbot and knowledge base control
  • Bold360 AI REST API and SDK provides HTTPS endpoints to be sent via URL to the server. These endpoints are used for functions such as session management, searching, reporting, and ticketing.
  • Bold360 AI Web API and SDK control how widgets appear and behave in web browsers.
• Bold360 AI Mobile SDKs for mobile app chat and chatbot control
  • Bold360 AI Android SDK adds and controls widgets for live chat and chatbot use in Android apps.
  • Bold360 AI iOS SDK adds and controls widgets for live chat and chatbot use in iOS apps.